Terms & Conditions

1. About Us

Hoopoe Electric is the trading name of Hoopoe Electric Ltd ("we", "us", "our"). We provide private hire transportation and related services across the United Kingdom. We aim to deliver reliable, safe, and professional services to all customers.

2. Definitions & Application

2.1 These Terms & Conditions apply to all bookings and contracts for services provided by Hoopoe Electric ("Services").

2.2 Bookings may be made via our website, telephone, chat, online forms, or email. All booking channels constitute an invitation to treat. A booking submitted by you constitutes an offer to contract, which is accepted when we issue a booking confirmation.

2.3 We reserve the right to amend these Terms & Conditions at any time. The version in force at the time of booking will apply.

2.4 These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

2.5 A person who is not a party to the contract has no rights under the Contracts (Rights of Third Parties) Act 1999.

3. Bookings

3.1 All bookings are handled with care; however, it is the Customer’s responsibility to ensure that all information provided is accurate.

3.2 Booking confirmations will be sent by email where a valid email address is provided.

3.3 Telephone calls may be recorded for training, monitoring, and verification purposes.

3.4 Amendments to pre-booked journeys must be requested at least 8 hours before the scheduled pickup time. Changes requested within 8 hours are subject to availability and confirmation.

3.5 We are not responsible for errors arising from incorrect information supplied by the Customer.

3.6 We reserve the right, at our sole discretion, to refuse any booking.

4. Prices & Charges

4.1 Our price list may be revised from time to time.

4.2 If an incorrect fare is quoted due to a system or human error, we reserve the right to correct the fare and notify the Customer up to 4 hours prior to pickup.

5. Vehicle Selection

5.1 Customers are responsible for selecting a vehicle suitable for the number of passengers and amount of luggage.

5.2 Vehicle specifications are displayed during the booking process and on our website.

6. Passenger Conduct & Responsibilities

6.1 Smoking, including electronic cigarettes, is strictly prohibited in all vehicles.

6.2 Playing musical instruments or broadcasting audio is not permitted without prior written consent.

6.3 Alcohol consumption is not permitted. We reserve the right to refuse or terminate a journey if a passenger appears intoxicated.

6.4 Passengers remain responsible for their luggage at all times and must load and unload their own items unless assistance is offered at our discretion.

6.5 Seatbelts must be worn at all times.

6.6 Unaccompanied children under 11 years of age are not permitted. Children aged 11–15 may travel unaccompanied only with prior consent from a parent or guardian. We accept no additional responsibility for unaccompanied minors.

6.7 We may refuse or terminate service for any passenger whose behaviour is unsafe, abusive, or disruptive. Cancellation charges may apply.

6.8 Cleaning or repair fees (including a £50 loss-of-earnings charge) may be applied in the event of vehicle damage, excessive soiling, or vomiting.

7. Delays & Service Provision

7.1 We will use reasonable efforts to provide a suitable vehicle at the agreed time; however, delays caused by traffic, weather, road closures, or circumstances beyond our control are not our responsibility.

7.2 Customers are advised to allow at least 30 minutes additional travel time for airport transfers.

7.3 We reserve the right to subcontract services to third-party providers.

8. Lost Property

8.1 We are not responsible for items left in vehicles.

8.2 Any property found will be stored for up to 28 days, after which it may be disposed of.

8.3 Customers are responsible for arranging collection or delivery of lost property.

9. Liability

9.1 Except for death or personal injury caused by our negligence, our total liability in connection with any booking shall not exceed £100.

9.2 We accept no liability for missed flights, trains, cruises, or connections.

9.3 We shall not be liable for indirect or consequential losses, including loss of profits, business, or opportunity.

9.4 Claims must be notified in writing within 72 hours of the incident.

9.5 Customers agree to indemnify Hoopoe Electric against losses arising from their own acts, omissions, or those of their passengers.

10. No-Show Policy

10.1 A "No-Show" occurs when the passenger fails to meet the driver at the agreed pickup time and location.

10.2 Airport pickups include up to 60 minutes waiting time from flight landing. Failure to meet the driver within this period constitutes a No-Show.

10.3 No refunds will be issued for No-Shows.

11. Cancellations & Refunds

11.1 Cancellations must be made at least 6 hours prior to pickup to be eligible for a refund.

11.2 Cancellations within 6 hours, incorrect booking details, or completed journeys are non-refundable.

11.3 Cash bookings secured by card may be charged in full for late cancellations.

12. Routes & Additional Stops

12.1 Routes are selected based on traffic conditions and efficiency.

12.2 Additional pickups or drop-offs may incur extra charges, including mileage and diversion fees.

13. Waiting Time

13.1 Airport and cruise port pickups include 30 minutes free waiting time (excluding flight delays).

13.2 Other pickups include 10 minutes free waiting time; additional waiting is chargeable.

14. Animals

14.1 Pets must be declared at the time of booking and transported in appropriate carriers.

14.2 Guide dogs are always permitted.

15. Payments

15.1 Payments may be made by cash, credit/debit card, online payment link, or PayPal.

15.2 Card payments to drivers may incur a surcharge. Online prepayments do not.

16. Fraud Prevention & Security

16.1 Vehicles may be fitted with security cameras for safety purposes.

16.2 Card payments are subject to verification, and identification may be requested.

By making a booking with Hoopoe Electric, you confirm that you have read, understood, and agreed to these Terms & Conditions.