General

 

1. Hoopoe Electric Ltd. is a London-licensed private hire vehicle operating company. As such, and in accordance with the Private Hire Vehicles (London) Act 1998 and the Private Hire Vehicles (London) (Operators' Licences) Regulations 2000, we are responsible for the journey that we undertake to provide so that you reach your desired destination.

2. We hereby acknowledge that we will be accepting the fare for providing our transportation services, which shall be agreed in advance of the journey. In turn, we are obliged to complete the provision of our transportation services by ensuring that you reach your destination.

3. Any booking or order placed shall not be assumed as confirmed and accepted unless and until you receive written confirmation or a telephone call from an authorised representative of Hoopoe Electric.

 

Payments

 

1. The fare for our transportation services can be paid via bank transfer or a credit/debit card.

2. The driver may request a passenger to pay for our transportation services once in the vehicle if payment has not been made prior to the journey.

 

Cancellations

 

1. In case you are not able to use our transportation services after making a booking, kindly inform us as soon as possible by contacting us either by email (hoopoe.electric@gmail.com) or telephone (+44 7791 738 725) in order for an operator to cancel the booking.

2. For any cancellations that are made more than 24 hours before the pick-up time, you will not be charged the booking amount. Any cancellations made between 12 to 24 hours before the pick-up time will be charged at 50% of the booking amount. Any cancellations made less than 12 hours before the pick-up time will be charged at 100% of the booking amount.

3. The maximum wait time for an airport collection is 60 minutes, while the maximum wait time for an address collection (e.g., a hotel, a home or any other designated location that is not an airport) is 30 minutes. Beyond these respective periods, the booking will be treated as a “no-show” and the full booking amount will be charged.

4. Notwithstanding the above, if a flight is cancelled such that a passenger can no longer arrive at the pick-up time, no payment will be incurred. However, you are obliged to monitor the flight details and to inform us as soon as possible if the status of your flight has changed.

 

Complaints

We aim to provide a personalised service to you by maintaining the highest standards of hygiene and a strict conformance to the relevant health and safety protocol. If, however, our transportation services do not match your expectations for any reason, kindly provide us with your feedback through our email address: hoopoe.electric@gmail.com. We take all constructive comments on-board and will respond to your feedback promptly.

Lost Property

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1. Any valuable lost property will be recorded in the property found register and for 6 months, after which time handed over to a charity or sold with any proceeds going as a donation. Lesser valued items such as umbrellas will be placed in the general waste.

2. In the case of cash, unclaimed monies may be donated to charity.

3. Claimant(s) must present valid identification, sign for all items claimed and record their full name and address. Under no circumstances will found property be released without verification of identity and a signature.

4. Claimant(s) wishing to pick up lost property can only do so during our office hours (Monday to Friday from 9 a.m. – 5 p.m.) by prior appointment.

5. Claimant(s) wishing for lost property item(s) to be returned to them directly will be charged a fee (fare) based on the driver’s current location to the requested drop-off point.

6. Questions, comments and request regarding this lost property policy are welcome and should be addressed to hoopoe.electric@gmail.com with the title, “Lost Property Policy”.

 

Privacy

 

1. We are responsible for securing your privacy when you use our services and will never share your data with any other irrelevant entity or company.

2. For bookings, we collect information, which includes names, contact numbers, addresses and email addresses accompanying the booking.

3. To ensure a timely response to the booking, we share telephone numbers between the passenger and our drivers.

4. For quality checks and compliance needs, data is stored for twelve months; beyond this date, the data will be deleted.

5. All bookings via smartphone entails data transfer through your mobile phone network. To know how your network provider treats your information, it is advised to consult the network provider’s privacy policy.

6. We may disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions, or to protect the rights, the property, or safety of Hoopoe Electric, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

7. Questions, comments and requests regarding this privacy policy are welcome and should be addressed to hoopoe.electric@gmail.com with the title, “Privacy Policy”.

 

Miscellaneous

1. We will not be liable to the passenger for any kind of delay or failure to deliver the service if it is due to any causes that are beyond our reasonable control. Such causes include, but are not exclusively limited to, the following:

1. Natural catastrophes, flood, explosion, fire or accident;

2. War or threat of war, sabotage, insurrection, civil disturbance or requisition;

3. Epidemic, pandemic (including the Covid-19 pandemic) or quarantine;

4. Acts, omissions, restrictions, regulations, bylaws, prohibitions or matters of any kind on the part of any supranational, governmental, parliamentary or local authority;

5. Traffic accidents, traffic hold-ups, traffic congestion;

6. Strikes, protests, lockouts or other industrial actions or trade disputes (involving third parties);

7. Flights delays or cancellations; and

8. Technical problems, power failure, and breakdown in machinery or communication facilities.

 

1. Subject as expressly provided in these terms and conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

2. We shall not be liable to the passenger for any loss sustained by the passenger, either direct or indirect, for any reason of implied warranty, condition, term or any representation or duty at common law or statute.

3. If a competent authority held any provision of these terms and conditions invalid or unenforceable then, except for that provision, the other terms and conditions will continue to remain in effect.

 

Terms of Use

1. All information published on our website has been updated as of 25 August 2022.

2. While the information is considered to be true and correct at the date of publication, changes in circumstances after the time of publication may impact on the accuracy of the information. Our statements speak only as of the date of the last update and we undertake no obligation to publicly update any statement.

3. The information may change without notice and Hoopoe Electric is not in any way liable for the accuracy of any information published on our website subsequent to it being uploaded, or in the way that it may be interpreted and used by a visitor to our website.

 

We thank you for choosing Hoopoe Electric’s transportation services and look forward to embarking on our “Go Green!” journey with you.